Customer Care Centre is located at level 1, serving from 10am until 10pm every day. Our Customer Care Ambassador is pleased to deliver the best and attentive services to our valued customers. The services available at our Customer Care Centre include:

Caring Services

  • Locker for storage (YOHO MALL I Only)
  • Photocopy services (B&W: HK $1/pc ; Colour-HK$2/pc) ^
  • Free Wifi service
  • Local facsimile
  • Local phone call (Dialing Only)
  • Lost and found for missing person and property
  • Mailing service
  • Octopus card add-value service
  • Gift Wrapping

Borrowing Services

  • Mobile charger borrowing *
  • Pet cart borrowing *
  • Shoe repair adhesive borrowing *
  • Small Tools borrowing *
  • Umbrella borrowing *
  • Wheelchair borrowing *
  • Wire cable for vehicle’s battery borrowing *
  • Recycle bag borrowing *
  • Scarf borrowing *

Provision Services

  • Facial mask provision *
  • Raincoat provision *
  • Sanitary napkins provision *
  • Sewing kit provision *
  • Cooling gel sheet provision
  • Mosquito patches provision
  • Wet wipes provision *
  • Card provision *
  • Pet Snacks provision *

 

Baby Care

  • Baby feeding bottle sterilizer
  • Baby hipseat carrier borrowing *
  • Baby trolley borrowing *
  • Breastfeeding shawl borrowing *
  • Disposable bibs, Oral Wipes and Breast pad provision *
  • Hot water provision
  • Milk bottle’s reheating
  • Warm baby wipes provision *

Information Provision

  • Cross border coach schedule
  • Free parking redemption service
  • Leasing enquiry
  • Promotional event express
  • Transport enquiry
  • Vehicle calling services enquiry (Taxi, Van, Towing)
  • Weather information

First Aid Services

  • AED first aid service
  • First aid kit
  • Thermometers borrowing

* First come, first served

Please come to YOHO MALL I L1 /YOHO MALL II L2 Customer Care Centre or contact us at 2476 9920 / 2587 2908 for enquiry.

YOHO MALL reserves the rights of all final decision. Services may be changed without prior notice.